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Two Questions to Ask Before You Copy a Competitor's Marketing Move

24 September 2026·4 min read
Quick answer: Before you copy a competitor's marketing move — a new offer, a rebrand, a platform switch — ask two questions: do we actually know why it's working (or if it's working at all), and does it fit our own customers and capacity, not just theirs? Most copied moves fail not because the idea was bad, but because it was borrowed without checking either question first. 📈

Watching a competitor do something new and feeling the urge to match it is one of the most natural reactions in business — and one of the easiest ways to waste a quarter chasing a strategy that was never actually working, or was working for reasons that don't apply to you. 💖 A little scepticism before you copy saves a lot of wasted effort after.

What most businesses get wrong

The most common mistake is assuming visibility means success — a competitor running a flashy new campaign or offer might genuinely be doing well, or might be burning cash trying to find out if it works, and from the outside those look identical. The second mistake is copying the tactic without the underlying capability that made it work for them, like a support team big enough to handle the volume it generates.

The two-question filter, before you copy anything:
  1. "Do we actually know this is working for them?" — Look for real signals (sustained repetition over months, genuine engagement, not just posting once) rather than assuming a single visible move equals success.
  2. "Would this work for our customers, not just theirs?" — A move built for a younger, price-sensitive audience won't automatically translate to an older, loyalty-driven one, even in the same industry.

If both answers are genuinely yes, adapt the underlying idea to your own voice rather than copying it directly — a lookalike campaign is easy to spot and rarely performs as well as the original.

A booking-based business with lots of no-shows (a rival clinic launches a flashy new loyalty app): Before matching it, check whether it's actually solving a problem your own no-show data shows you have, or whether it's solving a different problem for a different-sized business — a simpler fix (like better SMS reminders) might do more for less.
A B2B firm with a long sales cycle (a competitor starts posting daily on LinkedIn): Rather than copying the frequency, look at what's actually landing in their posts (a format, a tone, a topic) and adapt that idea into your own voice at a pace you can sustain, instead of burning out trying to match volume alone.
A local service business with a seasonal dip (a competitor drops prices sharply in the quiet season): Matching a price drop without knowing their margin or reasons can quietly damage your own profitability — it's often worth holding your price and competing on a different lever (speed, guarantee, service) instead.

How to build this into a habit

When you spot a competitor move worth noticing, don't react immediately — note it somewhere and revisit it in a week. Most reactive copying happens in the heat of the moment; a short delay is usually enough to tell the difference between a genuine strategic shift worth studying and a one-off post that caught your eye. If you do decide to respond, respond with your own version of the underlying idea, not a lookalike of their execution.

💡 Envy is not a strategy: The feeling of "we need to do that too" is a useful prompt to investigate, not a green light to act. Treat it as the start of a five-minute filter, not the decision itself.

Mistakes to avoid

  • Reacting to a single visible move as if it's proven, sustained success.
  • Copying a tactic without the capability (team, budget, systems) that made it work for the original business.
  • Losing your own brand voice by mimicking someone else's execution too closely.
  • Making a reactive decision in the moment instead of giving it a short, deliberate pause first.
  • Assuming what works for a competitor's customers will automatically work for yours.

Frequently asked questions

Isn't it smart to learn from what competitors are doing?

Absolutely — watching the market is genuinely useful. The distinction is between learning from a move (understanding why it might work) and reflexively copying it without that understanding, which is where most wasted effort happens.

What if we're falling behind and need to react fast?

Even under pressure, the two-question filter takes minutes, not weeks — it's not about slowing you down significantly, just avoiding a purely reactive decision made from anxiety rather than judgement.

How do we tell if a competitor's move is actually working?

Look for repetition and consistency over time rather than a single post or launch — genuinely working strategies tend to get repeated and refined, while ones that flop are often quietly dropped after a few weeks.

Is it ever fine to just copy something directly?

Rarely, and even then it's worth adapting the tone and details to your own brand — a direct copy is easy for customers (and the original business) to notice, and it does little to build your own distinct identity in the market.


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Written by
Kate, founder of Chronically Online

I help Gold Coast and Brisbane businesses grow with branding, websites and marketing that actually works.

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